Hej. If you need any support we are happy to help. Please check out our help documents before contacting:
Documentation: How to set up the banner.
Invoice
Get your invoice here: Stripe Customer Portal
Changing payment methods or subscription management
This can be done in the Stripe Customer Portal as well.
What to include in support request
Please add those information to your request. This will help speed up the support. Thank you.
- Affected Domain
- WP Version
- PHP Version
- Plugin Version
- Premium Add-on version, if applicable
- For free users: export of the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: JSON Config
- For premium add-on user: export of all the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: All Settings
- Screenshots, Screenvideos and a detailed error description. Especially screenshots and error messages of the browser console are very helpful.
- Log entries of the time the error or bug happened
Send your request to: info@beautiful-cookie-banner.com