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Hej. If you need any support we are happy to help. Please check out our help documents before contacting:

Troubleshooting & FAQ

Documentation: How to set up the banner.

Get your invoice here: Stripe Customer Portal

What to include in support request

Please add those information to your request. This will help speed up the support. Thank you.

  • Affected Domain
  • WP Version
  • PHP Version
  • Plugin Version
  • Premium Add-on version, if applicable
  • For free users: export of the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: JSON Config
  • For premium add-on user: export of all the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: All Settings
  • Screenshots, Screenvideos and a detailed error description. Especially screenshots and error messages of the browser console are very helpful.
  • Log entries of the time the error or bug happened

Send your request to: info@beautiful-cookie-banner.com