Hej. If you need any support we are happy to help. Please check out our help documents before contacting:
Documentation: How to set up the banner.
Get your invoice here: Stripe Customer Portal
What to include in support request
Please add those information to your request. This will help speed up the support. Thank you.
- Affected Domain
- WP Version
- PHP Version
- Plugin Version
- Premium Add-on version, if applicable
- For free users: export of the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: JSON Config
- For premium add-on user: export of all the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: All Settings
- Screenshots, Screenvideos and a detailed error description.
- Log entries of the time the error or bug happened
Send your request to: info@beautiful-cookie-banner.com