Hej. If you need any support we are happy to help. Please check out our help documents before contacting:
Documentation: How to set up the banner.
Invoice
For purchases made through Paddle, visit the Paddle Customer Portal
For earlier orders processed via Stripe, visit the Stripe Customer Portal
Changing payment methods or subscription management
For purchases made through Paddle, visit the Paddle Customer Portal
For earlier orders processed via Stripe, visit the Stripe Customer Portal
What to include in support request
Please add those information to your request. This will help speed up the support. Thank you.
- Affected Domain
- IMPORTANT: For free users: export of the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: JSON Config
- IMPORTANT: For premium add-on user: export of all the banner settings. Can be found under: Cookie Banner Settings > Im & Export, Field: All Settings
- Screenshots, Screenvideos and a detailed error description. Especially screenshots and error messages of the browser console are very helpful.
- WP Version
- PHP Version
- Plugin Version
- Premium Add-on version, if applicable
- Log entries of the time the error or bug happened
- Optional: The html of the page, where the error happens. This is extremely useful, if the error is not observable by opening the webpage. Please send two versions of the HTML:
- Before JS rendering
- After JS rendering
How to get HTML code before JS rendering
For example in Chrome: Right-click somewhere on the affected page, and then “View page source”
How the get the HTML after rendering
- Open the developer console
- Go the “Elements”
- Click on the highest element, normally it is the <html> tag.
- Right-click on it.
- And “Copy Element”
Send your request to: info@beautiful-cookie-banner.com