Troubleshooting / FAQs

The Banner does not show up

Here are multiple options possible

  1. Please check, if the checkbox under “General >Enable Cookie Banner” is ticked.
  2. If you have caching plugins installed, please make sure to delete the cache.
  3. If you have installed Optimizepress please check if you have enabled support for third party plugins JS and CSS.

How to remove tab at the bottom (cookie settings tab)?

Just go to Settings > Cookie Consent Banner > Consent Management and uncheck the checkbox “Show ‘Cookie Settings’ tab”

On the same page you find a shortcode: cc_show_cookie_banner_nsc_bar which gives you a stylable link to manage the cookie settings. Like the tab would do. Alternatively you can use this link directly:

<a id="nsc_bar_link_show_banner" style="cursor: pointer;">Manage cookie settings</a>

But be careful: If you use this link directly and not the shortcode, the link might break in future release. Very unlikely, but check the changelog before update and test proberly.

The banner keeps appearing after reload

The reasons for this might be one of the following:

  1. Wrong Cookie Domain: Go to “Settings > Cookie Consent Banner > Cookie Settings”. The field “Cookie Domain” should be empty or the domain the cookie banner shows up. For multiple domains leave it empty.
  2. “Ask until acceptance” setting: If the banner shows up until you said yes to everythig: go to “Settings > Cookie Consent Banner > Compliance & Behaviour”. Untick the checkbox: “Ask until acceptance”

You see a 403 Error in the “Block Services” settings

Activating PHP in Plugins with the Plugin iThemes Security causes that problem. It add this code to the .htaccess

RewriteRule ^wp\-content/plugins/.*\.(?:php[1-7]?|pht|phtml?|phps)\.?$ - [NC,F]

To solve that you have two options:

  1. Disable the “Tab” entirely, by unchecking Settings > Cookie Consent Banner > Consent Management > Show ‘Cookie Settings’ tab. If you want to offer consent management to your user you can use the shortcode for that.
  1. Use a css snippet, to change the z-index of the element, for example:
.cc-revoke {
    z-index: 100000 !important;